REFUND & EXCHANGE POLICY
Our policy states, If order is not delivered to the customer by the 2 week of purchase mark, the customer Is indeed eligible for full refund.” Shipping delays are extremely frustrating and are inconvenient on your end as a customer and our end as a company. Refunds will only be allowed if due to SHIPPING DELAY.
We maintain strict standards for quality assurance. All of our orders are meticulously inspected prior to shipping. Due to the nature of our products all sales are deemed FINAL SALE. Per federal law, the return of human hair products is prohibited, no refunds or exchanges can be performed. ALL SALES ARE FINAL SALE. When you purchase on our website, you legally agree to the terms of the return policy prior to checking out. We do not perform order cancellations or refunds after 2 business days considering our payment processing time.
REFUNDS:
Please be advised once processing time and orders have been shipped from our overseas facility, and are currently in route, a possible refund cannot be offered.
FOR UNEXPECTED DELAYS ON OUR END, REFUNDS ARE GRANTED.
If you have canceled your order for a refund, please be sure to do the following if your refund was not deposited back to your card.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at laidlaceshairco@gmail.com
Only regular priced items may be refunded, unfortunately shipping and tax fees cannot be refunded.
EXCHANGE:
1. How do I make an exchange?
The request to perform an exchange or replacement must be made within 3 business days from the date you received your order. Please be advised, per federal law, we cannot accept used hair that has been altered in the following ways: combing, finger combing, brushing, cutting, coloring, hair installations, the creation of wig units, and any other physical and chemical alterations. Please note that doing so voids the exchange process. The product can only be exchanged for an item(s) of equal or of greater value, no refunds are permitted. The exchanged or replaced product will be subject to a 15% restocking fee. An exchange will only be honored if the hair has not been removed out of it's original packaging. E-mail us within 3 business days at laidlaceshairco@gmail.com and let us know your order number. We will then provide you with detailed instructions and a return address to ship your item(s) back. Please ship your item with tracking, and signature confirmation, as we are not responsible for lost or stolen packages. Once received, we will send an invoice for the 15% re-stocking fee, and the cost difference of the item you are exchanging if applicable. This restocking fee must be paid within 3 business days to go forward with the exchange. If the invoice is not paid within 3 business days, the item will be returned, and all remedies (exchange, replacement) will be terminated and VOID. NOTE: Custom Wig Orders cannot be refunded, returned or exchanged for any reason. These terms are agreed to when you check out.
2. What is the exchange period?
The exchange period for unopened hair extensions is three (3) days from the date that you receive your hair extensions.
3. Why is Laid Laces Hair non-exchangeable if opened or used?
Human hair extensions and pieces are considered a hygienic product. We take matters of hygiene and public safety very seriously and do not allow opened or used items to be returned for the safety of all our customers. We are not alone - other hair extension brands do not allow returns of opened or used items for the same concern.
4. Do I have to pay for the shipping of my return for exchange?
As outlined above, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Laid Laces Hair Company will not be responsible for lost returns. International Customers: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. May I return my goods from Laid Laces Hair for an exchange without contacting?
No. We want to take care of you in a timely fashion. Communicating with us is the best way to have a smooth process so you can get back to enjoying our hair!
6. How may I contact you?
You may contact us via e-mail at laidlaceshairco@gmail.com . We always guarantee a response within 24 hours and will be more happy to assist you!
Should you have any other questions, feel free to e-mail us at laidlaceshairco@gmail.com!